Job burnout was measured with the emotional exhaustion component of the maslach burnout inventory (mbi) general survey , which comprises five items (alpha = 0.90). respondents were to indicate on a 6-point likert-type scale (0 = never, 6 = every day) which item best corresponded to their situation.. The key idea behind the job demands-control model is that control buffers the impact of job demands on strain and can help enhance employees’ job satisfaction with the opportunity to engage in challenging tasks and learn new skills (karasek, 1979).. The purpose of this study was to investigate the effects of a mandatory transition to new ways of working (nww) on employees’ job demands (i.e., mental demands, workload, and task ambiguity), job resources (i.e., autonomy, supervisor support, coworker support, and possibilities for development), and their levels of burnout and work engagement..
Verandering in werkkenmerken in relatie tot verandering in burnout en arbeidstevredenheid [changes in job characteristics in relation to changes in burnout and job satisfaction]. gedrag & organisatie, 11 , 121-134..
